FAQ for nonprofit administrators

Use BenefitsOfGiving to help your supporters create personal fundraising pages that drive support to your organization.  As an administrator, your most important job is simply to get your supporters to your nonprofit-BenefitsOfGiving's page — the page that invites them to create their own fundraising page and gives them the link to go do it. 

Invite your supporters to your nonprofit-BenefitsOfGiving page, so that they can create fundraising pages:

When you are logged in as a nonprofit administrator (if you need to be configured as an administrator contact us), you can access your organization's page by clicking “Login for Nonprofits”.

To get your supporters to create fundraising pages, you simply need to invite them to visit your nonprofit BenefitsOfGiving page and click "Get Started – Create Your Fundraising Page" — the site walks them through the rest.  So simply copy and paste your nonprofit BenefitsOfGiving page URL into an email and send a message to your supporters inviting them to visit the URL and create fundraising pages!

Everything else you can do:
You will be able to customize your nonprofit's fundraising page, suggest text for your supporters, view donation data, and more.  Let's get started:

• Fundraising Pages: Create/edit the plea to your supporters to create fundraising pages (which appears on your BenefitsOfGiving page), supply the suggested boilerplate text that will appear for your fundraisers when they create their pages, and supply the text for the automated e-receipts.
  
• Branding: Upload your logo (which becomes the clickable link at the top-left of all your organization's pages).
  
• Photos: upload a photo (different from your branded logo) that will appear on all of your organization's fundraising pages.
  
• General Reports lets you view donation information from all of your fundraising pages.  You may view (export) each page's data individually, or select the "Export All" button to view data from all pages at once.  An Excel spreadsheet will open containing your data. 

FAQ fundraisers / donors

Be sure to visit "How It Works" on the main BenefitsOfGiving website.

Questions about registration

How do I register?

Click on "Login" on the home page or "Create an account" on the right navigation and complete the form. You will be guided through the registration process. Once your transaction is complete, you will receive a confirmation email receipt.

How much does it cost to register for BOG?

Nothing! There is no fee to set up a webpage.

Are there fundraising minimums?

There are no fundraising requirements to participate in a fundraising campaign using BOG.

Is my information secure?

Yes. BOG has made every effort to protect your information, using industry-standard SSL encryption techniques to make sure that your credit card information, passwords and personal information travel securely over the Internet. BOG has also installed an encryption engine on our database server so that your data is securely stored.

Questions about your account and your webpage

I'm having technical problems setting up my webpage. How can I get help?

Please email support@benefitsofgiving.com The webmaster will follow up with you as soon as possible.

I need to make a change to my webpage (update text, modify an offline contribution, change the design).

How do I do this? You have the ability to make all these changes when you are logged on your account.

My name is not showing up in the BOG "find a friend" search. What should I do?

If you don't come up in searches, send an email to support@benefitsofgiving.com The webmaster will follow up with you as soon as possible.

I forgot my Username and Password. How can I retrieve them?

Remember that your username and password are case sensitive. Go to the BOG website and click on "Login" and then click on "Forgot Username and/or Password". You will receive an email with your username and password. If you still have problems, please email support@benefitsofgiving.com . The webmaster will follow up with you as soon as possible.

How can I see who has donated on my webpage?

Go to your BOG webpage. You can then view your donor list and the amounts that have been donated. (All donors receive an email confirmation from BOG after donating.)

Questions about donations

What percentage of donations go to the my Nonprofit?

The BOG website works with nonprofit but is a for profit company. We charge a service fee based on out TOS agreement. .

How do I manage my offline donations?

Once you log in to your account, click on "Enter Offline Donations" and record your donation. These offline donations will be added to your total amount fundraised.

If I am collecting checks, who should they be made out to and where should they be mailed?

All checks should be made out to your Nonprofit and mailed to them.

Can friends and family make a donation to a participant by going through the main website?

Yes. On the home page of the website, friends and family can locate a participant by clicking on the "Find your friend's fundraising page" button. By typing in the name of the fundraiser, they will be directed to the fundraiser's personalized page.

How does my donation get to a nonprofit?

When you donate, your payment information is encrypted and securely transmitted directly to our organization's non-merchant bank account, which collects the payment from your bank or credit card company and then we remit a check or wire the money to your nonprofit on your behalf.  If you have questions about the way donations are processed for a particular nonprofit, please ask us.

How can I verify that my donation reaches the nonprofit?

Depending on our relationship with your nonprofit, funds transfers happen as quickly as a week and no less frequently than monthly.  If you have questions about when your nonprofit will receive your contribution, ask us.  If we have already transferred your contribution to the nonprofit, let us help you contact the nonprofit to verify that they have a record of your donation.

If I donate to a nonprofit using BenefitsOfGiving, will I get phone calls and email from the nonprofit?

Only if you want to. When you donate, you have the option to un-check the box that allows the nonprofit or us to contact you.

Is BenefitsOfGiving.com a secure website? What types of security features are utilized to safeguard my information?

Security is a top priority at BenefitsOfGiving.  When you submit payment information, it is encrypted and protected by a Secure Sockets Layer (SSL), the best encryption software available, both while you send it to us and while we transmit it to your nonprofit.  We keep no record, either electronically or physically, of your payment information.  Other data, such as your email address and your mailing address, reside on password-protected systems to which physical access is restricted.

If you do not see an answer to your question here, please email
support@benefitsofgiving.com

Nonprofits and Fundraiser/Donors

BenefitsOfGiving Terms of Service agreement with our donors allows us to act as our user's agent and route contributions from any user to any qualified U.S. nonprofit, so all donors may contribute to and fundraise for any of nonprofits in our database. However, we have brought some of these nonprofits on board as members in the Rewards Program. Their fundraisers can better customize and promote their fundraising pages, and their donors have more choice. We encourage all organizations, therefore, to register as members of the Rewards Program. If you are a supporter of a nonprofit and would like to see your nonprofit become part of the Rewards Program, please let us know, but also realize that the most powerful persuasion toward this end is for you to create a fundraising page and show them what's possible! We will take the results of your page to them and try to use it to bring them on board!